Best Rate Guarantee

Oceana’s 6 Reasons to Book Direct with the hotel…

Online Travel Agents are able to sell hotel bedrooms to a much wider audience, so most hotels use them to make sure bedrooms get booked and filled. There is a cost to the hotel for this though and we recommend you book direct with us! You can get added value and most importantly we want to personally look after your booking so we can make sure you have the best stay possible. Read on to learn more about the benefits of booking direct…

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1. BEST RATE GUARANTEE*

If you find a comparable rate lower elsewhere, we’ll match it and give you a further 10% discount. Full details and terms are further down this page.

 

2. 20% OFF SPA TREATMENTS

Make the most of our Bournemouth Resort Day Spa by booking direct and receiving a discount. Advance booking is required and the 20% discount is available on selected treatments Sunday-Friday, subject to availability.

 

3. 10% RESTAURANT DISCOUNT

Our Bournemouth resort has some unique dining venues, this is a great discount if you haven’t booked a dinner inclusive package. Available in Ventana Grand Café, The Overcliff Pub and Italian Café.

 

4. FREE 24 HOUR CANCELLATION TERMS

When booking our pay later rates direct you can get free cancellation terms up to 24 hours before check-in. We hope you don’t have to cancel, but it’s nice to know you don’t lose out if plans change when placing your booking!

 

5. EARLY ARRIVAL & LATE CHECKOUT

Normally chargeable, by booking direct you can let us know if you require a bit more flexibility and we’ll be happy to help providing we have the availability. Just let us know in advance.

 

6. DIRECT HOTEL CUSTOMER SUPPORT

We want to look after you… Add on services, recommendations, special offers, packages, exclusive deals, full range of room types and more! Our Central Reservations agents, based in Bournemouth, deal with booking for all our hotels, they’re at the end of a phone, email or live chat waiting to help you book your stay to Bournemouth.

 

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The Oceana Hotels Best Rate Guarantee

Book online with Oceana Hotels for the best rate, guaranteed. If you find a better publicly available rate anywhere else online, we will match it and discount that rate by a further 10%.

Process:

1. Make a bedroom booking on oceanahotels.co.uk or any of our official hotel websites.

2. If within 24 hours of making the booking you find a lower rate for the same hotel, room type, inclusions, stay dates and payment terms, email us on reservations@oceanahotels.co.uk to make your claim. All claims must be made within 24 hours of the original booking.

3. If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, Oceana Hotels will match the lower rate you found plus a further 10% discount.

To make your claim, email us on: reservations@oceanahotels.co.uk  including details of where you found a lower rate.

Terms and Conditions:

Oceana Hotels guarantee the best online reservation rate on www.oceanahotels.co.uk, www.cumberlandbournemouth.co.uk, www.suncliffbournemouth.co.uk, www.oceanbeachbournemouth.co.uk based on the following terms and conditions:

1. Your original reservation must have been through www.oceanahotels.co.uk or one of the official hotel websites as listed above.
2. The lower rate must be found and the claim made within 24 hours of the original booking being made.
3. The Best Online Rate Guarantee only applies to publically available rates, which can be seen and booked without any kind of restriction or membership requirement.
4. The lower rate found must be for exactly the same booking criteria meaning the same hotel, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
5. Oceana Hotels will verify the lower rate claim and respond within 24 working hours of the claim being made.
6. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.oceanahotels.co.uk or any of our other official websites compared to the total room cost on the other website.
8. The Best Online Rate Guarantee is void where prohibited by law. Oceana Hotels reserves the right to modify or cancel its best rate guarantee policy at any time without prior notice.
9. Oceana Hotels has the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Oceana Hotels’ decision is final.